Refund Policy

Last Updated: September 2026

Digital Products Are Non-Refundable

All products and subscriptions purchased through KalyaniOTT are digital products. Once payment has been successfully completed, the order is considered final.

By purchasing from KalyaniOTT, you acknowledge and agree that digital subscriptions cannot normally be returned, exchanged, or refunded after payment.

Situations Where Refunds Are Not Available

Refund requests made after payment but before subscription activation.
Requests made after login details or subscription access have been delivered.
Cancellation because the customer no longer wants the subscription.
Accidental or duplicate payments, unless otherwise approved by support.
Technical or service-related issues that can reasonably be resolved by our support team.

Subscription Delivery

After successful payment, most subscriptions are processed within approximately 5–10 minutes.

Depending on product availability, verification, technical conditions, or order volume, delivery may take up to 24–48 hours.

During unusually high-demand periods, processing may take up to 72 hours.

Technical Problems & Support

If you experience login problems, subscription access failure, application errors, streaming problems, or credential issues, please contact KalyaniOTT Support.

Our support team will make reasonable efforts to identify and resolve the issue. Customers may be required to provide relevant information or screenshots to help investigate the problem.

Replacement Policy

If your subscription cannot be successfully activated despite contacting our support team and allowing reasonable time for resolution, KalyaniOTT may provide an alternative subscription of equivalent value, subject to availability.

The alternative subscription will be treated as a replacement and does not automatically represent a cash refund.

Payment Disputes & Chargebacks

Customers experiencing an order or subscription issue are requested to contact KalyaniOTT Support before initiating a payment dispute or chargeback.

We will make reasonable efforts to investigate and resolve genuine customer concerns.

Contact Support

For subscription-related assistance, please contact KalyaniOTT Support.

When contacting support, please provide:

Order ID or transaction reference
Email or phone number used while ordering
Description of the issue
Screenshots or relevant evidence, if applicable

Acceptance of Policy

By placing an order with KalyaniOTT, you confirm that you have read and accepted this Refund Policy.

You acknowledge that digital subscriptions are generally non-refundable after purchase and that technical issues should first be reported to our support team for resolution.

Policy Updates

KalyaniOTT may update or modify this Refund Policy when required. Any revised version will become effective once published on our website.

For questions regarding this Refund Policy, please contact KalyaniOTT Support.